Supported Living

Statement of Purpose

Organisation Name: Qualitcare247 Ltd

Address: 319-320 Victory Business Centre, Somers Road North, Portsmouth, PO1 1PJ

Regulated by: Care Quality Commission (CQC)

CQC Address: Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Registered Manager: Alex Sakutukwa

Registered Mental Health Nurse, Trainer (City & Guilds), Master’s Degree in Mental Health Law, Policy and Practice. Alex brings over 22 years of experience in the fields of mental health, forensics, and CAMHS, spanning both NHS and private sector environments. His leadership ensures that care delivery is evidence-based, legally compliant, and centred around the needs of each individual.

Introduction

Qualitcare247 Ltd is a specialist supported living provider committed to delivering highquality care and support for adults with learning disabilities, autism, and mental health needs. Our core objective is to empower individuals to live as independently and safely as possible while receiving the tailored support they require.

We believe in supporting people to live enriched, meaningful lives that reflect their personal values and aspirations. Our service promotes inclusion, dignity, choice, and rights. We foster an environment that encourages social participation, emotional wellbeing, and physical
health, working collaboratively with individuals and those involved in their lives to ensure needs are met holistically.

We embrace the use of the term “behaviours of concern” instead of “challenging behaviours” as a reflection of our empathetic, non-judgemental approach that acknowledges behaviours as expressions of unmet needs or communication difficulties.

Legislative and Regulatory Compliance

Qualitcare247 Ltd ensures all service delivery is aligned with national legislation and guidance. We are fully compliant with:

• Care Act 2014
• Mental Capacity Act 2005
• Mental Health Act 1983 (amended 2007)
• Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
• Equality Act 2010
• Autism Act 2009
• Liberty Protection Safeguards
• CQC’s Key Lines of Enquiry (KLOEs)
• NICE Guidelines

All policies and procedures are regularly reviewed to ensure legal compliance, and audits are undertaken to monitor service quality.

Our Support Model

We use a holistic, person-centred support model tailored to each individual’s strengths, preferences, and goals.

Our services are underpinned by:

• Positive Behaviour Support (PBS)
• The Oliver McGowan Mandatory Training in Learning Disability and Autism
• Prevention and Management of Violence and Aggression (PMVA)

Support plans are flexible, regularly reviewed, and adaptable to changes in the individual’s needs or circumstances.

Care Planning & Multi-Agency Collaboration

We take a collaborative approach to care planning that places the individual at the centre of every decision.

Each support plan is created through comprehensive consultation and includes:

• A detailed initial needs and strengths-based assessment
• Individualised risk assessments that are proactive, preventative, and dynamic
• Clear goals and measurable outcomes to support personal growth
• Behavioural support strategies tailored to individual communication styles and triggers
• Health action plans, including physical and mental health interventions
• Cultural, religious, and communication needs that reflect identity and values

Care plans are dynamic and reviewed at least quarterly, or more frequently as needed. Reviews involve the service user, family members, and professionals to ensure relevance and responsiveness.

We collaborate with a wide range of stakeholders, including:

• Social Services for safeguarding, funding and care coordination
• GPs and Primary Healthcare Teams to manage ongoing medical needs
• Pharmacies for regular medication reviews and compliance
• Community Mental Health Teams for specialist therapeutic input
• Local Day Providers such as GoCreate Portsmouth to promote community engagement
• Families, Carers and Advocates to support consistency and continuity of care
• The Care Quality Commission (CQC) for regulation and inspection

This collaborative approach ensures robust, holistic care planning that reflects each individual’s voice and supports long-term outcomes.

Daily Living and Activities

Our service delivers a rich variety of meaningful and structured daily activities designed to develop independent living skills, enhance self-esteem, and promote mental and physical wellbeing. Activities are planned in consultation with service users, based on their interests, aspirations, and support needs.

Examples of activities include:

• Independent living skills training: such as cooking, personal hygiene, budgeting, laundry, and cleaning
• Health and wellbeing promotion: including walking groups, yoga, mindfulness, and fitness routines
• Creative expression: such as painting, music, crafts, and storytelling
• Community participation: including volunteering, shopping trips, library visits, and attending local events
• Cultural and recreational outings: such as visits to parks, museums, cinemas, and cafes
• In-house leisure and educational activities: quizzes, board games, themed events, and life skills workshops

Each service user is supported to create a weekly activity plan that aligns with their goals, preferences, and care plan. Where possible, we support access to vocational training or employment preparation.

All activities are risk assessed, person-centred, and reviewed regularly to ensure they continue to be safe, enjoyable, and supportive of progress towards independence and social inclusion.

Safeguarding and Staff Training

1. All staff are:
   • DBS-checked and referenced
   • Inducted, supervised, and refreshed annually
2. Training includes:
   • Complaints Handling, COSHH, DSE
   • Dementia & Disability Awareness
   • Equality, Bullying & Harassment
   • Infection Control, First Aid, RIDDOR
   • Mental Capacity Act, Safeguarding Adults & Children
   • Medicines, Slips, Falls, Lone Working
   • Data Protection and more

Conclusion

At Qualitcare247 Ltd, we are dedicated to enriching the lives of adults with learning disabilities, autism, and mental health needs through safe, supportive, and individualized care. We recognise that each person is unique, and we work tirelessly to ensure that their rights, choices, and voices are respected and upheld in every aspect of their lives.

Our multidisciplinary, person-centred approach ensures that each individual has the opportunity to achieve independence, experience dignity, and live a meaningful, fulfilled life. By tailoring support to individual strengths and aspirations, we help our service users gain confidence, improve life skills, and feel empowered to make decisions about their own care and future.

We work collaboratively with families, carers, healthcare professionals, commissioners, and community partners to deliver holistic and coordinated care. This partnership model ensures consistency, stability, and long-term outcomes for those we support. We promote a culture of continuous learning, reflective practice, and professional development within our team to ensure that our staff remain skilled, motivated, and compassionate.

We are proud to offer a service that not only meets regulatory standards but consistently strives to exceed them. We aim to be a beacon of best practice in supported living and mental health care, offering hope, structure, and positive outcomes for people whose needs are complex and varied.

At the heart of everything what we do is a commitment to delivering high-quality, inclusive, and values-driven care that transforms lives and enables people to live safely, with purpose, within their communities.